To Demonstrate Innovative Solutions to Record and Analyze Communications for Public Safety Agencies
Hoesbach/Germany, April 23rd, 2015 – ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced it will demonstrate its latest recording solutions at the 17th Annual Critical Communications World on May 19-21, 2015 at the Fira Gran Via Conference Center in Barcelona, Spain at booth #D404.
Critical Communications World is a major attraction for the global critical communications community. The event will incorporate the TETRA World Congress and will feature 200 presentations by users, operators, developers and manufacturers for more than 4,000 attendees.
ASC’s experience with TETRA, an important digital radio standard, spans many years. ASC was also the first gold member of the TWISP developer network of Airbus Defence and Space, and its recording solution, EVOIPneo, has been certified for the new Airbus TETRA network release 6.0.
Marco Mueller, Chief Operating Officer of ASC, said, “It is vital for us to participate in Critical Communications World because we know it attracts the top players in the industry, and it always fosters new ideas through discussions with prospective clients. We look forward to demonstrating our advanced recording solutions because we know that an improved performance in mission critical situations will save lives.”
Mr. Mueller went on to describe some of these capabilities during emergencies and in subsequent analysis. The function “Last Call Repeat” lets the responder replay already during the call since callers can panic during stressful situations. The “keep/delete” functionality preserves a call from the beginning at any point during the course of a conversation, critical for threat calls. Security mechanisms such as an emergency power supply and backup hardware provide redundancy to ensure fail-safe operation.
Public safety agencies may also need to protect themselves from liability by collecting evidence admissible in a court of law. For this reason, recordings are time stamped, accurate to within a hundredth of a second. New speech processing capabilities also let investigators search the archives for discussions containing a threatening keyword such as “bomb.” Furthermore, voice and emotion recognition can facilitate reconstruction of an incident for investigations.
Analyzing an event after it occurs encompasses an important function of communications recording: quality monitoring. Dispatchers and other responders need constant, rigorous training. Saving a few seconds off the response time can literally save lives.
For more information about ASC’s public safety solutions, please visit www.asc.de.
ASC is a worldwide leading software company with innovative solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action.
ASC solutions make customer experience measurable. Specific actions can be taken to significantly improve customer retention, increasing corporate revenue and creating sustained loyal customers. Thus, ASC’s clients are always one step ahead of the competition.
ASC also offers its entire suite as a Cloud solution. Therefore, customers have the choice to retrieve Software as a Service, on demand and always up-to-date, without any risk or pre-investment, and in the most flexible manner.
With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a powerful global player with an export quota of almost 70 percent and a worldwide service network.