International Customer Care Company for Automotive Industry with 20 Years of Experience Selects ASC for its Contact Center
Hoesbach/Germany, March 30, 2015 – ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced the successful implementation of INSPIRATION with Speech Analytics for the contact center of Dialogo, a marketing services, customer assistance and sales network for one of the largest international automotive groups.
With Audi, BMW and Volkswagen among its clients, Dialogo uses INSPIRATION with Speech Analytics on 80 channels for process optimization, agent training and improvement of the customer experience. ASC’s Speech Analytics is particularly useful for contact centers with a high volume of customer interactions and an otherwise unmanageable number of conversations.
Marco Mueller, Chief Operating Officer of ASC, said, “We are particularly proud of our implementation of INSPIRATION with Speech Analytics for Dialogo Italia. With more than 20 years of experience in the customer care industry, Dialogo’s selection of ASC speaks volumes about our sophisticated contact center technology.”
Mr. Mueller went on to discuss some of the main capabilities of ASC’s solution: “INSPIRATION takes unstructured data from contact center interactions and transforms it into actionable information to evaluate the latest trends, sales campaigns and processes. The solution assists decision makers on an enterprise-wide basis, enabling near real-time analysis of customer needs and feedback.”
Dialogo has received the Call Center Association’s (CCV) Quality Award and managed the first customer care service for the automobile industry in Europe. The Italian organization was founded as a subsidiary of DIALOG GmbH, one of the largest contact centers in Germany.
ASC’s solutions are promoted in Italy through a more than 20-year partnership with ADABUS, based in Milan. Mauro Destefanis (ADABUS) comments: “Dialogo is now up-grading the ASC Recording and Analytics Solutions to extend and to improve their Contact Center performances” ADABUS played the main role in the implementation of this project through consulting, analysis, installation and integration, and it has sold more than 1,600 ASC solutions in Italy over the years. Both companies plan to continue to work together closely in the future.
Further information about ASC software can be found at www.asc.de.
ASC is a worldwide leading software company with innovative solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action.
ASC solutions make customer experience measurable. Specific actions can be taken to significantly improve customer retention, increasing corporate revenue and creating sustained loyal customers. Thus, ASC’s clients are always one step ahead of the competition.
ASC also offers its entire suite as a Cloud solution. Therefore, customers have the choice to retrieve Software as a Service, on demand and always up-to-date, without any risk or pre-investment, and in the most flexible manner.
With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a powerful global player with an export quota of almost 70 percent and a worldwide service network.
ADABUS has been an ASC partner for 20 years promoting their solutions in Italy. This includes project design, software integration and installation. ADABUS has sold more than 1,600 ASC solutions in Italy and both companies plan to continue working together closely in the future.
About Dialogo Italia
Dialogo Italia s.r.l. is headquartered in Germany by DIALOG GmbH. DIALOG GmbH is one of the largest contact centers in Germany. Dialogo Italia was founded in 2002 in Verona for the customer care service, prospect and sellers in the automotive sector, soon becoming a reference point for brands of different merchandise sectors. Dialogo contributes to the creation and the evolution of the concept of Customer Care, with team spirit, constant updating, continued attention to customers’ needs and daily technological change. Thus Dialog provides for example state-of-the-art services like video assistance.