AITO teams with Symsoft
Leading Customer Experience Analytics provider to deliver analytics for Charging and Messaging product expert
Dublin, Ireland & Espoo, Finland – May 22, 2012: Today, at TM Forum Management World 2012, Aito Technologies, the leading provider of customer experience analytics (CEA) for communications service providers, announced a strategic partnership with Symsoft, a trusted expert and supplier of Charging and Messaging products, whereby Aito CEA will deliver analytics capability for the Symsoft Charging products.
As part of the agreement, Aito will provide a dedicated configuration of Aito CEA allowing Symsoft’s customers to analyse customer, network traffic and billing data held by Symsoft Charging products, thereby gaining a better understanding of the customer lifecycle and delivering a superior customer experience.
Anssi Tauriainen, Aito Technologies’ CEO, commented: “In line with our strategic global growth plan, we are pleased to team with Symsoft and make Aito CEA available to the users of their market-leading Charging.”
Janne Hazell, Vice President Product Management, Symsoft added: “In order leverage the extensive capabilities of our flexible Online Charging System (OCS), Symsoft selects and works with partners that compliment the Symsoft offering. This provides our customers with opportunities and the flexibility to benefit from best of breed solutions with the knowledge that these solutions works seamlessly together. Having a strong customer experience analytics (CEA) tool for churn management and targeted marketing is key in the competitive landscape today. Having seen Aito’s capabilities with our mutual customers, it was an easy decision for us to further strengthen our relationship into this strategic partnership so that customers can select a dedicated world-class customer experience analytics solution that works seamless with our OCS securing their ability to stay even more competitive and agile to increase and protect their revenues.”