Affinity Sutton is delighted to announce that it has selected Hitachi Solutions Europe to deploy a Microsoft Enterprise Resource Planning (ERP) solution across the whole of its business. The selection of Hitachi Solutions is the result of a robust selection process which started in 2014. ERP systems are used widely in the corporate sector and provide an integrated solution for core business processes; often in real-time, maintained by a single database management system. The applications that make up the system share data across all the departments and functions in a company.
The solution, which comprises Microsoft Dynamics CRM, Dynamics AX and Hitachi Solutions’ own Field Service Automation software, is a long term investment in the business and will provide a flexible, sustainable platform from which to improve customer services, streamline processes, reduce complexity and support future growth. Making working practices and processes more effective will create a more efficient organisation, delivering better value for money which ultimately means Affinity Sutton will have more capacity to build new homes and invest in its social purpose.
“I am excited that Hitachi Solutions has won this project to fundamentally improve the core processes across the business for Affinity Sutton. Housing Associations are a key market for us and during the bid process we were able to showcase our knowledge of their business and demonstrate how Microsoft technologies can improve customer service whilst reducing costs,” adds Steven French, Executive Vice President, Hitachi Solutions Europe.