Using the system’s online hub, customers can now check tenancy information, review financial balances, raise repair booking appointments and report anti-social behaviour issues. Aareon 360 Customer Portal also includes a payment plan component, enabling customers to set up a payment agreement and pay any arrears in a planned way. Functionality such as specifying an amount per week (or other periods eg. fortnightly or monthly) or an amount to be paid off on a previously agreed date provides the greatest possible flexibility. The Aareon 360 Customer Portal also incorporates a very popular income and expenditure budgeting facility. With a set of configurable questions, this can be used to help customers to calculate their current financial status, submitting it directly into their housing management system, if desired. Users can then save progress, generate documents and request follow up visits as required.
Aareon 360 Customer Portal also supports the use of community based social media activities. By supporting targeted marketing programmes, 360 can drive the use of online services, disseminate landlord news bulletins and broadcast community messages.
From a staff perspective, the system will enable portal based access to all relevant tenant information, enabling agile working anytime and anywhere. This significantly drives value for money, reduces costs and introduces flexible modern working practices.
360 Contractor Portal will streamline supplier relationships, enabling contractors to access data and interact with the organisation. This will remove the need for costly telephone and paper based ordering and billing.
The system will also offer the ability to interact with data from devices located within the tenants’ properties where it is able to create alerts and events on the back-office systems, as soon as they are required, and without human intervention.
Paul Lock, Product Manager of Aareon UK had this to say, “360 delivers a full picture of your ‘housing world’ no matter who you are. In delivering digital transformation the new system helps the social landlord to drive value for money, boost efficiency and to place its customers at the heart of its business. This empowers them to self-serve through the latest functionality 24/7/365.
“Combined, this highly integrated tool is the ideal solution for those Housing Associations seeking to achieve maximum results from digital transformation.”
For further details, please contact Our Business Development Team by calling 02376 323723 or emailing firstname.lastname@example.org.
About Aareon (www.aareon.com)
Aareon is the leading European Software Company providing IT solutions to the Social Housing Sector. With many years of industry specific knowledge, our position as a profitable, growing and innovative organisation enables us to set the standard for business processes in the housing sector both today and into the future.
The Aareon Product Suite provides housing providers with an enterprise-wide solution.
Aareon QL Housing, Aareon QL Financials, Aareon QL CRM, Aareon QL Asset Management, Aareon QL Personnel & Payroll, Aareon 1st Touch Mobile, Aareon 360, Aareon QL Reporting Service, Aareon QL Task Centre Alerts & EDRM.