Platform-as-a-Service start-up showcased as exemplary early adopter in new VeriSM™ publication
6point6 Cloud Gateway, which has adopted the VeriSM approach and integrated the VeriSM management mesh within the organisation, is a key case study in the new edition of VeriSM’s best-practice guide to service management.
In just six months, Cloud Gateway’s focus on service has resulted in:
- the recruitment of new support staff and training them to ITIL Foundation level
- the deployment of ServiceNow as its Service Management tool
- the recruitment of a trained ServiceNow administrator
- key staff being coached through the VeriSM Plus exam
- agreement of new SLAs with public sector and corporate customers
- adoption and integration of VeriSM process and principles
Claire Agutter, Chief Architect of VeriSM, commented: “The VeriSM author team and associated research recognised that emerging technologies are a critical element of successful digital transformation. Cloud Gateway is a successful digital organisation because it combines technical capabilities with a focus on service management – this combination is now essential. We were delighted to work with Cloud Gateway and share their story in the VeriSM publication, and look forward to seeing them continue to grow.”
Justin Day, 6point6 Cloud Gateway co-founder and CEO, said: “It’s imperative that technology solutions providers understand that they don’t sell just technology solutions, they actually sell a Service Level Agreement. To do that, you must be focused on service; and to do that well, you need a really good, rigorous service management framework. We know that not enough companies are committed to this, so adoption of VeriSM and our commitment to service excellence are vital differentiators for us.”
Steve Leach, 6point6 Cloud Gateway’s Head of Service Management who has spearheaded the adoption of VeriSM internally and has talked internationally on the subject, will be co-presenting with Claire Agutter at the itSMF UK conference in London on November 19th, describing the company’s VeriSM journey as a Cloud start-up.
About VeriSM (www.verism.global)
VeriSM is owned and maintained by a non-profit organisation, the International Foundation for Digital Competences (IFDC; www.ifdc.global). The VeriSM publications are developed by a global team of 70+ contributors from various industries.
VeriSM™ is a Service Management approach, specifically tailored to support organisations to help them succeed in the world of digital services. It helps organisations to define their service management principles, which are relevant to all products and services and include areas such as security, quality, cost and risk.
The second volume in the VeriSM series, “Unwrapped and Applied” covers the practical approach to adopting VeriSM.
It extends the information in the first volume, VeriSM: A Service Management Approach for the Digital Age.
It shows how VeriSM applies to the digitally transforming organisation. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes.
About 6point6 Cloud Gateway (www.cloudgateway.co.uk)
6point6 Cloud Gateway is an innovative UK-based start-up founded in early 2017. It is a pioneer of Agile Networking and has developed a hybrid-cloud connectivity Platform-as-a-Service (PaaS) solution. Cloud Gateway is part of 6point6, a technology consultancy. Founded in 2012, 6point6 brings a wealth of hands-on experience to help businesses, including financial service providers, media houses and government, achieve more with digital. Using cutting edge technology and agile delivery methods, 6point6 helps businesses to reinvent, transform and secure a brighter digital future.
Cloud Gateway is part of 6point6, a technology consultancy. Founded in 2012, 6point6 brings a wealth of hands-on experience to help businesses, including financial service providers, media houses and government, achieve more with digital. Using cutting edge technology and agile delivery methods, 6point6 helps businesses to reinvent, transform and secure a brighter digital future.
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Rose Ross Omarketing (For 6point6 Cloud Gateway)
+44 20 8255 5225