Guest Post | Advt. | Query: info@techrecur.com

1st Touch Mobile Workforce Solutions Deliver Efficiency And Customer Service Benefits At Weslo Housing


Weslo Housing Management has chosen the latest mobile workforce technology from 1st Touch (www.1sttouch.com) to manage its reactive repairs, pre and post inspections and void management. The new software is expected to deliver a range of efficiency and customer service benefits.

A Registered Social Landlord operating predominantly in the West Lothian and Falkirk areas, Weslo has a stock of over 2400 properties. It also has an estate management role for a further 3,500 homes for private owners. Weslo’s key objective is to provide affordable, good quality, rented housing for its tenants. An important element of meeting this objective was to gain the efficiency and customer benefits available from investing in mobile technology.

Weslo Operatives
Weslo Operatives

As Weslo had chosen Aareon’s QL Housing Management system for its back-office operations, they were already aware that the market’s leading mobile workforce technology was available to integrate with this system.  As 1st Touch mobile software works seamlessly with its back-office counterpart it was felt to offer the ideal solution. In addition, 1st Touch’s award winning mobile technology is platform agnostic, so it will work with Weslo’s existing Motorola ES400 handsets, and iPads, or any alternative handheld platform used in the future. These factors along with supportive comments from other social housing organisations reinforced the decision to choose 1st Touch.

Weslo use 1st Touch to support the work of its 22 DLO reactive repairs operatives along with the 4 inspectors who carry out pre and post inspections and report on the condition of voids. With the new system in place, jobs will come in from QL direct to the operative’s PDA, allowing work to be effectively scheduled and controlled. Before completion of each job the system also allows for the addition of any stock used, assisting in the overall stock management for the company.

In introducing the system 1st Touch worked closely with Weslo to ensure everything went smoothly. As Kevin Cairns ICT Manager at Weslo Housing points out, “1st Touch supplied a Forms Leader to visit our team and recreate their processes on electronic forms. They then organised administrator training and subsequently have carried out, along with our own staff, any fine-tuning and configuration that was required. In operational terms we now have a highly effective and robust system that ticks all the boxes and works extremely well with our Aareon back-office system. We are confident that this technology will free up a great deal of time and enable us to do more with the resources we have. As a result this will significantly boost efficiency and contribute to enhanced customer service levels. Ultimately, we may also consider 1st Touch for other business areas, such as Estate Management, where the software may deliver a similar set of benefits.”

Robert Dent CEO of 1st Touch welcomed Kevin Cairns comments adding, “Weslo are known for the extremely high professional standards they set in all aspects of their work. Naturally then, we are delighted that they have chosen 1st Touch mobile workforce systems to manage their reactive repairs, voids and inspection operations. This will no doubt deliver significant efficiency benefits to their operation and in turn this should also boost their already high customer service levels. We look forward to working closely with them and exploring other areas where we might be able to help them derive similar benefits.”

Have any Question or Comment?

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

……… .. …..

TRIO STEEL IS ONE OF THE MOST TRUSTED BRAND AND LEADING EXPORTER AND SUPPLIER OF CARBON STEEL, ALLOY STEEL & STAINLESS STEEL PIPES & PIPE FITTINGS MATERIAL. Triosteel is one of the leading Suppliers and Exporters of API 5L Pipe in Singapore. Triosteel also Exports to many countries like Indonesia, Iran, Saudi Arabia & many more. An API 5L pipe is manufactured by adhering to the specifications laid down by the International Organization for Standardization (ISO) 3183.

… …. ….. .

…… ……. … …

……… …. …….

….. …… ………

… …. ….. …

……. ….. …….

.. ……. …….. 0

buy! buy! CHEAP! Telefonie VoIP CHEAP! buy! buy! CHEAP!

.. ……. …….. .

buy! buy! CHEAP! Telefonie VoIP CHEAP! buy! buy! CHEAP!

……. ….. ……..

——————————————–

For the 2012 MLB period, we found an totals forecast Joao’s Renowned Over/Under João Zorro Gonçalves, Zcode Totals Pro, System of the time with progressions that have been successful over 98 98% ... We eventually perfected our over/under program ( Zcodesystemexclusive ), although it h-AS has brought years of investigation. Five Steps to Making a Winning MLB Method: 1. Execute appropriate cash management tools. 2. MLB rules that are comprehend. 3.Extensive testing back to make sure successful longterm results ...

——————————————–

There is always a challenge when you're dealing with the Foreign Exchange Market. That's just the nature of the beast. The best thing you can do is to learn about how the market operates as a whole so that you will be ready to meet these challenges. iq option penipu Never be misled by any profit gains in binary options. This is the number-one way traders end up losing their money and ultimately failing. Remember that the same things that make you laugh can make you cry in this market, and you can lose that $700.

——————————————–

Learning Polish has never been this fun and easy as with our podcasts Learn Polish with Polishpod101 Start today and become conversational in Polish in no time

——————————————–

The Best Website Agen Poker Resmi www.sakupoker.com Terpercaya come join

——————————————–

Do you need edmonton phone systems service ? Call complete communications today!

——————————————–

High-tech solutions for easy start-up of your IPTV/OTT-business

——————————————–

——————————————–

If you want to purchase not only one item, you have a chance to enjoy privileges. There is a sale’ tab on the site which offers a fantastic range of reduced counterfeit watches and accessories, such as sunglasses, cufflinks, watch straps and pens. Luxury Jewelry Replica At MCA.MN On Sale You get a 5% discount if you buy two pieces, this discount increases to 10% if you buy 4 pieces or more. There is free international shipping on all orders on this site. We also offer customers a free return anytime with a 100% money back guarantee.

——————————————–

… …. ….. ..