1st Touch Extends Mobile Workforce Offering To Smaller Social Landlords


Leading mobile workforce software company 1st Touch (www.1sttouch.com) has extended its widely acclaimed mobile offering to smaller social landlords. The move will enable many more social housing organisations to access the recognised power of 1st Touch mobile workforce software and therein to meet their core financial, regulatory, and best practice objectives more easily.

Under the terms of the new package, qualifying social housing organisations can choose up to three best-practice modules backed by a comprehensive implementation and support package. Each of the modules has been proven in the field by driving the Value For Money strategies of a wide range of social landlords across the country. The systems are also recognised for their flexibility, their ease of use and their ability to deliver significant efficiency and productivity benefits. The modules they can choose from include:

  • Responsive Repairs
  • Voids Pre/Post Inspections
  • Voids Repairs
  • Gas Servicing
  • Electrical works
  • Stock Condition Surveys
  • Estates Management
  • Tenancy Services
  • Rents & Arrears
  • Complaints / ASB

The flexible out-of-the-box package, for organisations with up to 15 users, incorporates updates and Business Process changes every 6 months, along with Managed Forms and Scheduling where appropriate. The systems are also fully pre-integrated for use with a range of back-office Housing Management systems. Options available include: Dynamic Scheduling tools integration and the ability to add 1st Touch’s market leading customer self-service app.

Commenting on the launch, Robert Dent CEO of 1st Touch noted; “There are numerous smaller social housing organisations that have the same commitment to Quality and Value For Money as their bigger counterparts. For these organisations a cut down system is not an option – they need a proven fully-featured mobile workforce system but one that recognises that they are working with a smaller number of users and that they will probably only need up to three modules. This extension of our range is therefore an ‘out of the box’ solution that allows these organisations to access the same powerful benefits but scaled to suit their needs. We look forward to helping many smaller social landlords to reduce operating costs, boost efficiency and enhance customer experience.”

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